Responsibilities

Duties and responsibilities

Has a duty to receive complaints Solve basic problems in providing services and compile solutions. of various agencies Coordinate the provision of personal items and provide services to the Port Authority regarding the criteria and procedures for requesting information. Charging or waiving fees Provide advice and recommendations Facilitate basic service users regarding exports. By coordinating to request information from government agencies. and related private sector Conduct a survey of opinions and suggestions from service users after providing services. Control the storage of documents of various agencies within the Port Authority. and provide library services. The Port Authority has divided the work of the Information Division into 2 departments as follows:

Information Service Department

Operate and control the information services of the Port Authority to individuals or various agencies. Collect information from the Port Authority. published for sale Give or lend Facilitate Along with giving advice to visitors requesting information and coordinating requests for information from relevant agencies. Prepare published documents specifying criteria and procedures for providing information. As well as waiving fees for requesting information to comply with the current Official Information Act.

Operate and control the information services of the Port Authority to individuals or various agencies. Collect information from the Port Authority. published for sale Give or lend Facilitate Along with giving advice to visitors requesting information and coordinating requests for information from relevant agencies. Prepare published documents specifying criteria and procedures for providing information. As well as waiving fees for requesting information to comply with the current Official Information Act.
Collect and compile rules, regulations, orders, announcements of the Port Authority to distribute to agencies at the department level, divisions, bureaus, divisions, and executives at level 15 and above, as well as compile regulations, rules, orders, and announcements of the Port Authority. only those that are provided in the nature of a rule to have general effect on the private sector concerned To be published in the Royal Gazette and prepared in book form for convenience in research.
Control the delivery of documents from various departments of the Port Authority. that were deposited at the document storage center Determine the area of ​​use for each department. Responsible for collecting and searching documents.
Library services
Create an atmosphere for researching knowledge By arranging the place to be convenient, orderly and beautiful. Complete with equipment and facilities and provide book lending and return services to PAT employees. and provide research services for outsiders
Develop technology and audiovisual equipment Modern and efficient to meet the needs of service users.

Complaint department

Proceed with receiving complaints and solving basic problems in providing services in coordination with Relevant agencies collect problems, analyze and find solutions. Summarize the results to present to the Port Director. or the person assigned to consider and determine the service guidelines of Bangkok Port and Other agencies related to the Port Authority
carry out coordination Providing services for issuing personal items To facilitate students who go to study or Thai diplomatic officials. who have performed duties abroad for not less than 1 year, in accordance with the regulations of the Customs Department
Provide basic advice and facilitation to service users regarding the export process. By coordinating to request information from government agencies. and related private sector Along with sending a list of companies, addresses and telephone and fax numbers of companies participating in providing services to small exporters. or coordinate with Company according to the wishes of the service user
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