Standards for receiving complaints 

Port Authority of Thailand Realized the importance of providing services. So that customers and stakeholders receive maximum satisfaction in using the service. Therefore, various channels have been established for listening to opinions, suggestions, questions or grievances/complaints. This is in order to provide efficient, transparent, and fair service in accordance with the Port Authority’s complaint management policy.  Charter and standards for grievance services  and Port Authority regulations regarding procedures for receiving complaints from Port Authority service users, 2011  which will lead to meeting needs and build confidence for customers and all groups of stakeholders. as well as disseminating a good image of the organization

Standards for receiving complaints

Time period for resolving grievances      : Report results back to service users at the first opportunity within 15 minutes.
Not more than 2 related agencies     : Report the results of the operation to be completed within 15 business days.
Related agencies from 3 or more agencies: Report on the results of operations to be completed within 30 business days.
Performance indicators              : Not less than 75 percent of all complaints in the fiscal year.

***** Incidentally, the Port Authority has kept the complainant’s information secret. and protect the complainant or information provider
and related people Do not suffer harm or injustice as a result of filing a complaint.  *****